Shipping and Delivery
Q1: Does the item come with free shipping?
A: Free shipping service is provided by xtrixtv.net. PLEASE NOTE You may incur extra shipping costs if the address is a remote location (at standard market rates).
Q2: How long does delivery usually take?
A: The product will be shipped 1-7 working days after purchase.
Q3: Which post and express will be used?
A: It depends on the destination country.
Q4: How to check the status of my package?
A: Get your tracking number from order detail or your email.
ALL LOGISTICS CHANNEL
Q5: What countries do you ship to?
A: Global.
Q6: Can I change my delivery address after the product has already been shipped?
A: Unfortunately, we cannot change shipment information once the product is on the route.
Q7: What do I need to do when I received a product that’s different from what I ordered?
A: Please Email: sales@xtrixtv.net
Q8: How is the customs clearance?
A: Receiver
Q9: How can I get my subscription account?
A: Get your subscription code on WhatsApp chat or from your email in 24 hours.