Return and Refund

We always try to provide perfect products and Best Service. However, if you receive our goods defective, there is a warranty and return policy to protect your rights. Over 10 Years of Professional & Experienced Team, and 24HOURS online support.

Warranty

Most items are guaranteed with a one-year warranty and spare parts with a seven-day warranty.

Refund

The refund will be made 3 days after receiving it because needs time to be checked or repaired.

Return

1. All returns must be sent back within 7 days of receipt. A valid tracking number is requested to prove the date of return.

2. We only accept products in their original packaging & condition. We are not responsible for any breakings, scratches or losses caused by poor packing, unreasonable laying, or misused and assembled parts.

3. All returns must be informed with the acknowledgement before return. Please inform our correspondent sales in advance before return. We will give you a Return Merchandise Authorization (RMA) number, which should be marked clearly on the returning box. A box without an RMA number is not acceptable.

4. Returns should be made by mail postal service, no DHL, no UPS or TNT. There must be a tracking number which could be followed on a related website. Otherwise, we’re not responsible for any duties on China’s side.

5. The customer is responsible for the return postage and We are responsible for re-sending postage.

6. We reserve the right to reject services that would void the warranty and return policy, or if the products are damaged by customers.

7. Returns must be sent with below contact information. We’re not responsible for any returns marked with the wrong receiver or wrong address.

Contact Info
sales@xtrixtv.net

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