Return and Refund
We always try to provide perfect products and Best IPTV Service. We guarantee that all items are tested before shipment, and the Xtrix TV IPTV subscription is Repaid IPTV. However, if you receive our goods defective, there is warranty and return policy to protect your rights. Over 10 Years Professional & Experienced Team, MULTI Servers for Premium & Fast Support, MULTI lines for each subscription, and 24HOURS on line support, all are to make sure Xtrix TV will be the Safest IPTV and the Best IPTV Providers.
Most of the items are guaranteed with one-year warranty, spare parts with seven-day warranty.
As the IPTV Polution, we will give Xtrix TV 7 days subscription free trial firstly, if you are satisfied with it, then you can order the IPTV Subscription.
The refund will be made 3 days within receiving because need time to check or repair.
1. All returns must be sent back within 7 days of receipt. A valid tracking number is requested to prove the date of returning.
2. We only accept products in their original packaging & condition. We are not responsible for any breakings, scratches or losses caused by poor packing, unreasonable laying, or misused and assembled parts.
3. All returns must be informed with the acknowledge before return. Please inform our correspondent sales in advance before return. We will give you a Return Merchandise Authorization (RMA) number, which should be marked clearly on the returning box. A box without RMA number is not acceptable.
4. Returns should be made by mail postal service, no DHL, no UPS nor TNT. There must be a tracking number which could be followed on a related website. Otherwise, we’re not responsible for any duties on China’s side.
5. Customer is responsible for the return postage and We responsible for re-sending postage.
6. We reserve the right to reject services that would void the warranty and return policy, or if the products are damaged by customers.
7. Returns must be sent with below contact information. We’re not responsible for any returns marked with wrong receiver or wrong address.